Severe Weather Closing Policy
NCAT Transit Service will be discontinued and/or NCAT vehicles will be recalled to home base under the following conditions/circumstances:
• When weather conditions are deemed hazardous by the transit system administration.
• When the National Weather Service has issued a Blizzard Warning for the counties in which NCAT operates.
• When the Illinois State Police, LaSalle County Sheriff’s Department, or other local law enforcement agency has declared an emergency road closing and orders all road travel to cease.
• When IDOT has pulled their snow plows off the roads because visibility is poor and plow operators feel it is too dangerous to travel. If you have a scheduled ride and are not sure if NCAT has cancelled operations for the day, you can access this information on the City of Ottawa’s website (www.cityofottawa.org), City of Ottawa Facebook page, or call (815) 433-0161 X154 or X155 for voice information.
Reasonable Modification Policy
North Central Area Transit, will make reasonable modifications to policies, practices, and procedures when necessary to provide equal opportunity to qualified individuals with disabilities, unless making the modification would fundamentally alter the nature of the program, service, or activity. A reasonable modification is a change or exception to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities.
If a rider decides that they no longer need their scheduled ride, the rider MUST understand and comply with the following cancellation procedures.
• The rider MUST cancel their scheduled ride BEFORE 5:00 pm the day BEFORE their scheduled ride with the Reservation Center by calling (833) 433-6228.
• Failure to call or leave a message with the Reservation Center after dispatch closing hours to cancel a ride DOES NOT constitute a cancellation. The rider WILL BE CHARGED FOR THEIR SCHEDULED RIDE.
When an NCAT driver arrives at a client’s residence and the client either is not present or comes out and forgoes their ride, this ride will be considered a “No-Show” ride. If the client continues to have “no-show” rides, the following will occur:
• A “No-Show” ride will result in the rider being charged for their ride and must be paid upon their next ride.
• If the rider has three (3) “No-Show” rides within a thirty (30) day period, their riding privileges may be suspended for thirty (30) days. The NCAT Transit Manger will make the suspension length determination.
Any action by a passenger which may endanger the safety and welfare of other passenger(s), the driver, or the NCAT vehicle itself, will result in immediate disciplinary action and/or refusal of NCAT Transit Service to that individual.
First Offense: Written warning via a letter sent to home address.
Second Offense: 30-day suspension from NCAT rides.
Third Offense: 60-day suspension from NCAT rides.
Fourth Offense: Indefinite suspension.
Appeal Process: Any rider that has been suspended from an NCAT vehicle may appeal their suspension in writing to:
NCAT Transit Manager
City of Ottawa
301 West Madison Street
Ottawa, Illinois 61350
It is the policy of the North Central Area Transit system to provide transportation in a safe and timely manner for ALL transit riders. The information on this site is made available to all passengers regarding policies and operations of the transit system. The guidelines are designed to clarify the duties and responsibilities of the passengers, the drivers, and other transit employees. They are in place to promote safety, efficiency, effectiveness, and understanding of the parameters and limitations of the NCAT Transit System.