TO SCHEDULE A RIDE:
NCAT Operation Hours:
8:00 a.m. – 4:30 p.m.
7:00 a.m. – 5:00 p.m.
Any discrepancies within this information are subject to change with the final determination to be made by NCAT Administration.
Attention NCAT Riders
Changes are coming to how you schedule your ride
This memo is to advise NCAT riders of upcoming changes beginning on April 1, 2019 at which time the NCAT Reservation Center will be changing the cut-off time when riders can make their next day ride reservation. On April 1, 2019, the NCAT Reservation Center dispatchers will NO LONGER make a next day ride reservation after 10:00 am. This is different from the previous policy of scheduling your ride reservation time before 12:00 pm noon. In addition, due to resources available to NCAT it is recommended that riders make ride reservations when they know they need a ride. With the continued rapid growth of the NCAT Transit System, on some days it may be necessary to limit rides due to rider capacity.
What is the North Central Area Transit System or NCAT?
NCAT is a demand-response, origin to destination service under ADA Compliance with door-to door service with reasonable accommodations. NCAT is a mass public transit service, but NCAT reserves the right and control to refuse a ride based on system-wide rules, policies, and/or procedures. Riding an NCAT vehicle is considered a privilege, and not a right. It is an entitlement granted by the NCAT System on a conditional basis and the privilege of riding on the NCAT System can be revoked under certain circumstances and/or conditions. Under no circumstances should the driver be permitted to enter a client’s residence or apartment building beyond the first outer door or ground floor lobby, and therefore cannot perform any personal services for the client. Door-to-door services is provided as long as conditions make it safe to do so for the NCAT driver and the client. NCAT DOES NOT provide emergency transportation services as our personnel are not trained as medical paramedics. Riders who are experiencing a medical crisis need to call 911 for emergency services.
Passenger Comments & Complaint Procedures
North Central Area Transit System (NCAT) is proud to be a part of the LaSalle County communities and is committed to being responsive to passenger perceptions about our services. We encourage your comments, compliments, and recommendations. Please send comments in writing to the following address:
North Central Area Transit
City of Ottawa
301 W. Madison Street
Ottawa, Illinois 61350
Anyone with special needs, requests, or questions not addressed in this handbook, may call (833) 433-6228 between the hours of 8:00 a.m. and 4:30 p.m. Monday through Friday. We at NCAT will do everything we can to answer your questions.
Mobility Device Guidelines
According to the Department of Transportation and the American with Disabilities Act – Transportation Regulation, 49CFR* 37.3 a “common wheelchair” is “such a device which does not exceed 30 inches in width and 48 inches in length measured two inches above the ground, and does not weigh more than 600 pounds when occupied.” Wheelchairs are defined, “to include both three-wheel and four-wheel mobility aids.” Three-wheeled “scooters” and other nontraditional designs that fit within these standards and guidelines can be transported. If a mobility device is not within these guidelines, NCAT will not be able to accommodate the request for transportation.
NCAT drivers are NOT RESONSIBLE for assisting mobility device passengers up and/or down any steps and/or stairs. Upon boarding an NCAT vehicle, the driver may ask the passenger, if possible, to transfer to a vehicle seat. The rider must be able to transfer themselves into the seat.
It is the policy of the North Central Area Transit system to provide transportation in a safe and timely manner for ALL transit riders. The information on this site is made available to all passengers regarding policies and operations of the transit system. The guidelines are designed to clarify the duties and responsibilities of the passengers, the drivers, and other transit employees. They are in place to promote safety, efficiency, effectiveness, and understanding of the parameters and limitations of the NCAT Transit System.